Our commitment to being one of the world’s best fertility providers has never been more strongly demonstrated than over the last 12 months. I would like to highlight five key themes which have been evident at Monash IVF Group during this time.
Leading through resilience
Monash IVF Group has managed an unprecedented number of operational and financial challenges resulting from COVID-19. Agility and resilience were critical as we adapted our operating model in response to the temporary elective surgery suspension, the introduction of safety and protective measures, border restrictions and the significant changes to state based health policies across Australia and Malaysia.
During this time, the Board and management team worked closely to ensure our people, doctors and patients were at the centre of our decisions and operational changes.
Patient and community focus
As a leader in the community, we were aware that our contribution needed to extend beyond the operations of Monash IVF Group. We were considered in how we balanced the needs of our patients with the needs of the greater healthcare system in our decision making.
I am proud of the commitment of our people and the high level of care, empathy and support they provided in what was an unsettling time for patients.
As day-to-day business processes were adapted for the new normal, we also collaborated with our patients to co-design and improve the patient experience. This included addressing key pain points for our patients, digitising parts of the patient journey and improving patient communications.
Innovation despite adversity
We progressed a number of significant growth initiatives during the year. These included construction of our new flagship Sydney CBD fertility clinic which is due to open later this year, and our second international investment with the acquisition of KPJ Johor Specialist Hospital Fertility Business in Malaysia.
We demonstrated our agility and willingness to respond to new ways of working and living through the shift to telehealth, remote working in some parts of our business, digital engagement with our patients and people, and the myriad of operational changes which were implemented to ensure the ongoing safety of our people, patients and doctors.
Our future growth and succession plans were significantly strengthened during the year with 12 specialists participating in our fertility traineeship program, and eight new contracted fertility specialists joining Monash IVF Group.